- Trevis' comments did not stop and his voice and tone kept getting more and more aggressive (while Lenny and all other representatives were just standing by and not rectifying the situation). He walked towards me very abruptly and aggressively, yelling ironically, "don't walk up on me bro!". He also yelled, "You're a pretty big dude, but you soft....you soft...soft" while he was aggressively walking around me in circles. Again, not one employee said a word.
Summary:
Love the informational help you receive in every department. Extremely happy with all are purchases there.
- Lenny lied to me about being the store manager and kicked me out of the store.
- I was served very quickly and generously by a representative named Fausto. As he was making the exchange, the Best Buy default $35 restocking fee was added to the transaction. He said it won't apply brvsusr he verified the phone wasn't open. This is also supported by Best Buy policy, where it says, "There is no restocking fee if the product is unopened".
Incident:
* summarized due to character limit*
Staff was helpful. The help me find the item I needed and then checked me out. Was out of the store in unber 30 minutes
I’m an elite plus rewards member meaning i spend thousands a year there- and to get harassed over 39.99 is ridiculous.
- Tony comes to speak to me (the name on his badge is Antonio), lies to me about the restocking fee, and begins the transaction.
- This is when the assault threats began:
Suddenly, a resprentative (not a manager) named Trevis randomly intervened and told me that I'm using "big words". I did not give him much attention initially. All I wanted was my new phone and to leave.
HARASEMEMT, ASSAULT, & ROBBERY ALERT:
A quick conversation with the associate from the department I bought the product in proved he was wrong. No apology, or any admittance of error on his part.
- He then proceeded to say, "you won't talk like that outside". This clear and direct threat made me feel very frightened and uncomfortable. He was behaving like the type of person who would actually follow up on such a threat.
- I complained to Best Buy corporate, and they told me to go the Police and file an assault report, which I plan on doing very soon.
Customer service is just as it sounds. Serving the customer. This associate seems to have forgotten that.
Incident occurred Nov 25, 2017
- I had a question about my balance. He interrupted me and ended the transaction and kicked me out. He never gave me a receipt showing that the money will go back on my card. I had a receipt showing that my Best Buy credit card was charged for the exchange.
I wasn’t the only one either, 2 people in front of me both were victims of this guys desire to try and single handedly protect his company by turning down valid returns at his hourly job.
- I had to return to the store to put the device on my Best Buy credit card instead, the store was closing within half an hour so Kenny left.
- Kenny (actual store manager) diplomatically blew me off, making excuses for his employees.
- Kenny was very diplomatic with his answers. When I explained to him what Trevis did, he said, "I've known Trevis for a very long time and he never lost his Temper". Sounds like an excuse for Trevis.
- I asked someone for the store manager, they told me to speak to Kenny Trevis runs past me toward Kenny.
Matt the “back office leader” was the worst customer service associate I’ve ever seen, and the bar for that isn’t set very high.
- Trevis threatened me with assault if he ever met me outside the store.
Cancelled my Black Friday order without confirming with me and now the price is higher and they are not honoring the price. Spoke with the customer service for 1 hr 45 mins. Total waste of my time
- I asked for his manager. He claimed that he's the store manager, while pointing to his badge that says sales manager. I did not trust his claim.
- Trevis mentioned that I'm "looking like a clown". Please note that this was occurring in the middle of the store among customers.
- Lenny made me feel like waiving the fee was a favor he had done for me, not my right based on Best Buy policy.
- HE ROBBED ME FROM MY PHONE. I felt very threatened and violated, so I did not feel safe to argue.
- After that he told me to "get the hell out of the store", as if he owns the place.
- I purchased a new Samsung phones on Nov 24, 2017 from another Best Buy, they gave me the wrong color.
He went out of his way to tell me the UNOPENED product I had with a Valid receipt wasn’t correct and couldn’t be returned. Instead of just making the customer happy he fought with me for 20 minutes and was very rude- at one point refusing to give me my receipt and product back!
- I looked for a close Best Buy to switch the device. I never opened the box.
- As he walked away, he was still eye calling me and yelling random phrases, which felt extremely threatening. Kenny did not bother to address that.
- A manager needs to waive the fee. Lenny came and asked me if I've opened the box. I replied that I haven't. He asked me again in an interrogative and authoritative manner. I replied, again, that I have never opened it.
I will be taking my considerable business elsewhere.
- Tony (Antonio, assistant store manager) lied to me about their return policy, robbed me from my device, and kicked me out of the store. He actually robbed me and never showed me proof that he returned my money.
Best Buy is a US Electronics Store based in Braintree, Massachusetts. Best Buy is located at 550 Grossman Dr, Braintree, MA 02184, USA.
Please contact with Best Buy using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Best Buy opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Electronics Store in Braintree