I hope you find a better company than I did.
DO NOT USE THIS COMPANY. WHATEVER YOU DO DO NOT USE THIS SHIPPING COMPANY. WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. Explanation below.
We at Casey Movers do not hesitate to refer our customers to this business for shipments we do not think we are best suited for (smaller inter-state shipments under 3,000lbs, etc). Have had great feedback from clients that have utilized this service. Thank you from all at Casey Movers for providing top notch service and have a great new year!
I've been refraining from writing this complaint until I was calm enough to form sentences. I have never in my life experienced worse customer service than from this company. I called the company and requested that they come pick up two boxes from my apartment to ship back to me at school. They came, collected my items, took my information, told me that they would ship them on the agreed date, and left. I emailed the manager with my shipping information and told him to inform me when he needed further payment information. When I arrived at school, my boxes were no where to be found. You can imagine how confused, upset, and frustrated I felt. I attempted to reach out to the manager and waited for his return call until the beginning of the work week (super unprofessional). Then, when he finally did call me back, he blamed me for not following up with the shipment of my items, regardless of sending him my information in advance. He blamed the customer. When I requested a discount for the late shipment, he blatantly and rudely refused. It cost me an absurd amount of money and they treated me with absolutely no respect.
Boston Pack And Ship is a US Moving Company based in Braintree, Massachusetts. Boston Pack And Ship is located at 144 Lundquist Dr, Braintree, MA 02184, USA.
Please contact with Boston Pack And Ship using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Boston Pack And Ship opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.