I went in to have my hair done and asked for brighter blonde highlights that were cool blonde (aka not yellow) so the salon hairdresser put in a toner that turned my hair dark brown/purple. I am naturally blonde and left with darker hair than when I entered (when I went for highlights to brighten up my hair). She also charged me for two erroneous treatments that I did not ask for and charged me more than the price I signed onto when booking the appointment online. It was my first experience after moving to the area and I expected more from a chain salon that has set standards. They clearly will hire anyone with no talent or knowledge of hair at all. Completely horrified! DO NOT GO HERE TO THE SALON!!
One notable experience was around January, when I tried to return an online order and it was several items that I realized I didn't need. They claimed that all of their registers / system was down for doing online order returns but strung me along for 20+ minutes just waiting in purgatory to hear back about what they could do. I was extremely displeased that I wasted my time stopping by and the fishy claim that they couldn't return anything... or when this issue would be resolved. Unfortunately I wasn't able to get my $ back because of this pesky issue and have not revisited this location since the incident. I have to wonder if the corporate office imposes weird sales goals like other places in retail and online purchase returns unfortunately affect their total daily revenue so they want to turn away large customer returns?
Look... the store itself is great even though the drugstore side is very messy, like very very messy. When you walk in no one greets you or makes you feel welcomed. I make eye contact and some of the workers just look at you. It's kinda annoying to go into this Ulta at this location but it's the closest one to me.
Haven't tried the Salon here before so the review is just for the beauty department. This is the only store I have any interest in for the Market Place shopping area (pre-Nordstrom Rack). Overall the store seems about the same as the other Ultas I've visited (Natick, Westwood, San Francisco) and I put them in rotation to call when I'm trying to hunt down some Limited Edition palettes / sets. (Wow I sound like such a beauty addict.)
Trash. Don’t get your makeup done here under any circumstances
Never again will I go to this store in particular. Had placed an order online and after they sent it through UPS they couldn't locate it and never notified me so I had to go to the store. Five minutes after trying to look for the same products at the store and unable to find them I had 3 employees follow me without offering help. As I bent to get a NYX product that was on a lower section I hear the manager (very loudly) ask another employee if she had seen a woman wearing a white coat and a ponytail "that looks hispanic" because she couldn't understand why I had products in my hand and then put them on my shopping bag (from the store) and why would I be buying at the store. The associate said that she had seen me and that the manager must be mistaken on her assumption because I was a frequent customer and I was always buying at the store. The manager said that she would find me and asked another associate to look for me, and she stood at the door. When she saw me walk to the cashier with a bag of over $100 in products she turned around and went to the back of the store. I get that there is a lot of ignorance in this world, but she made these comments very loudly in a store with customer that all turned around to look at me. Never again would I buy from this store. I called after I left and spoke with her and she said "sorry I can give you a discount".
Ulta Beauty is a US Hair Care Studio based in Braintree, Massachusetts. Ulta Beauty is located at 380 Grossman Dr, Braintree, MA 02184, USA.
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